Current as of December 15, 2023

Privacy Policy

Effective Date: July 1, 2022

Last Updated: December 15, 2023

Cowboy Cody’s Appliance Repair LLC (“Cowboy Cody’s”, “we”, “our”, or “us”) cares about your privacy. Thank you for taking the time to read our privacy policy (“Privacy Policy”). This Privacy Policy covers all personal data processed by Cowboy Cody’s website (https://cowboycody.com/privacy-policy) and our services (collectively, “Services”). If our privacy practices for certain services differ from those explained in this Privacy Policy, we will let you know at the time we ask for or collect your information.

It is our policy to comply with applicable privacy laws regarding the processing of personal data. This commitment reflects the value we place on earning and keeping the trust of our customers, business partners, and others who share their data with us.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. We may make changes to the Privacy Policy from time to time. We encourage you to check the Privacy Policy periodically for updates.

We cover a lot of ground in this Privacy Policy. Please use the links below to navigate to later sections of the Privacy Policy of interest to you.

What Data We Collect About You

Personal data means any information about an individual from which that person can be identified, directly or indirectly. It does not include data where the identity has been removed (anonymized data), which we can use for any purpose. Some jurisdictions may consider your Internet Protocol (IP) address to be personal data. We may collect different kinds of personal data about you which we have grouped together as follows:

Information You Provide Us:

Identifier Data includes your first name and last name, your login account information, email address, your billing address, phone number, Internet Protocol (IP) address, or similar identifiers.
Transaction Data includes your payment and transaction information such as your last four digits of your credit/debit card number, your first and last name, and billing address.
Geolocation Data includes your imprecise location information.
Communication Data includes your discussion with our team member(s) via email or phone, information you provide to us via our webform, the questions you provide us when you seek online support, your feedback that you communicate to us via email, and your language preference.
Marketing Data includes names, mailing addresses, and email addresses.
Commercial Data includes records of Services purchased or purchasing histories.

Information Automatically Collected by Technology:

In addition, to the information you provide us, we may automatically collect certain information about your equipment, software, and browser to provide you with an efficient and personalized experience. This information includes:

Device Data includes the device’s hardware information, operating system, platform information, browser type, language information, and browser plugin types.
Website Usage Data includes information about how you use our website and our Services, or what website referred you to our site.

Information Collected from Third Parties:

We may collect personal or anonymized information about you from third-party companies that provide products and services that are used in together with our website or our Services. For example, we may collect information such as your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts from social networking sites, including Facebook, Instagram, and Nextdoor, if you connect your Cowboy Cody’s account to such social networks.

Aggregated Data:

We may also collect, use, and share aggregated data such as statistical or demographic data for any purpose (“Aggregated Data”). Aggregated Data could be derived from your personal data but is not considered personal data as this data will not directly or indirectly reveal your identity. For example, we may aggregate your website usage data to calculate the percentage of users accessing our websites and Services. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

Reason for Processing Your Personal Data

We may process the personal data you provide for the following reasons and legal bases:

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To set up your Cowboy Cody’s account through our Client Hub.
To enroll you as a client.
To provide you with access to and information about our Services.
To respond to your requests and inquiries for technical support and general questions.
To receive your feedback and comments about our service that you provide via email or phone.
To allow you to exercise your data privacy rights.

In addition, we may process your personal data for the following reasons:

To carry out our obligations and enforce our rights.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

We may use information that is not personal data for any purpose. For example, we may aggregate usage data from many people in a way that does not identify any individuals to calculate the percentage of users accessing a feature on our website.

How We Collect Your Personal Data

We use different methods and sources to collect information from and about you including through:

Direct interactions. You may give us information about you by interacting with our website, by communicating with us via phone, email, or through our online contact form. This includes information you provide by emailing us about our website or Services or leaving feedback by phone or email.
Third-party or publicly available sources. We may receive information about you from third parties. The information we receive includes analytics information for improvement of our website and Services.
Technical and Communication Data from the following parties: We may collect information from third-party providers such as X (formerly Twitter), Facebook, Instagram, LinkedIn, YouTube, and Google Analytics. The information we may collect includes your feedback about our Services on the third-party provider’s website.

How We Use Your Personal Data

The Company may use your personal data to:

Communicate with you. This may include: (i) providing information about our Services, including communication regarding your account and billing services; (ii) responding to your request for our Services; (iii) responding to your general inquiries; and (iv) responding to your privacy inquiries.
Develop and manage our relationships with you and our service providers. This may include: (i) to process payments and refunds; (ii) delivering services or carrying out transactions you or our business partners have requested; (iii) providing information about our Services that may be of interest to you; and (iv) planning, managing, and performing our contractual relationships with you and our partners and service providers.
Improve our website and Services. This may include: (i) customizing our website to your preferences or interests, (ii) making them more compatible with your devices and browsers, or otherwise making our website easier to use; (iii) maintaining the security of our website and otherwise protecting them; (iv) improving our website; and (v) developing new services and platforms.
Address legal issues. This may include: (i) complying with our obligations to retain certain business records for minimum retention periods; (ii) establishing, exercising, or defending legal claims; (iii) complying with laws, regulations, court orders, or other legal processes; (iv) detecting, preventing, fraud or intellectual property infringement claims, violations of our contracts or agreements, violations of law, or other misuse of our website or Services; and (v) protecting our rights or property, or yours or other health, safety, welfare, rights, or property.

We may also use your personal data for other uses consistent with the context in which the data was collected or with your consent or lawful purposes.

We may anonymize or aggregate any of the data we collect and use it for any purpose, including research and product development. Such anonymized or aggregated data will not identify you or will be traced back to your personal information.

Disclosure of Your Personal Data

We may disclose your personal data with service providers and subcontractors to perform and support the Services and to assist us in processing your personal data as described above. These processors are required to treat your personal data in compliance with all applicable privacy and data protection laws.
We may share your personal data with third parties when we have a good faith belief that disclosure is necessary:

(i) to comply with a law, regulation, court order, or other legal processes;
(ii) to detect, prevent, and respond to fraud or intellectual property infringement claims, violations of our contracts or agreements, violations of law, or other misuse of our website or Services; or
(iii) to protect our rights or property or yours or others’ health, safety, welfare, rights, or property.

We may disclose your personal data with third parties in connection with the sale, purchase, merger, reorganization, liquidation, or dissolution of Cowboy Cody’s, or under similar circumstances. If such an event occurs, we will take appropriate steps to protect your personal data.
We may share your data with your consent or at your express request.
We may share anonymized or Aggregated Data internally and with third parties for any purpose. Such information will not identify you individually.

Cookies and Automatic Data Collection Technologies

Our website may use automatic data collection technologies to distinguish you from other website users. This helps us deliver a better and more personalized experience when you browse our website. It also allows us to improve our website by enabling us to:

Estimate our website’s visitor traffic and usage patterns.
Store your preferences, so we may customize our website according to your individual interests.
Recognize you when you return to our website.

We use cookies for automatic data collection. A cookie is a small file placed on the hard drive of your computer. For information about managing browser settings to refuse cookies, see Your Rights and Choices.

Text Message (SMS) Communications

Before contacting you with any non-emergency and/or automated text messages, Cowboy Cody’s will obtain your consent to contact you. We will only use text messages to contact you about the details of the requested services and scheduling of your upcoming services. You are not required to grant consent as a condition of buying any Cowboy Cody’s services. You may opt-out from Cowboy Cody’s use of text messages at any time by replying STOP via text messaging, clicking on the opt-out link, contacting Cowboy Cody’s via email at cody@cowboycody.com. For text messages sent to or from Cowboy Cody’s, message and data rates may apply.

Third-Party Links

Cowboy Cody’s website may contain links to other sites, which we do not control. Those websites have their own privacy policies and terms, and we encourage you to read those terms before interacting with third-party sites. Cowboy Cody’s does not process your credit cards or debit card information. For more information regarding how your credit card or debit card is processed, please refer to the Jobber privacy policy.

Retention

We will retain your personal data as reasonably necessary for the disclosed purpose. The retention periods for each category of personal information vary depending on compliance with relevant laws, your request for deletion, and our retention policies. For example, we may need to retrain your personal information to comply with our legal or reporting obligations in accordance with the laws or to defend against claims. Consequently, it is not possible for us to provide a definitive length of time. Our retention periods are determined by using and balancing the following criteria:

The volume, nature, and sensitivity of your information;
The potential risk of unauthorized access, use or disclosure, or misappropriation;
The purposes for which we process your personal information; and
The retention obligations under applicable legal requirements.

Children

Our Services are not intended for children under 13 years of age. We will not knowingly solicit or collect personal data from children under 13, or the relevant minimum age under applicable local legal requirements, except as permitted under applicable law. If we learn that we have received information directly from a child under 13 without his or her parent’s or legal guardian’s consent, we will make commercially reasonable efforts to delete such information.

Your Rights and Choices

Your rights may vary depending on where you are located. We have created mechanisms to provide you with the following control over your information.

Accessing, Updating, and Deleting Your Information. You can contact us as set forth in the Contact Us section below to request access to, correction of, or deletion of personal data that you have provided to us. We may also ask you to verify your identity before we respond to your request. Depending on your request, we may not accommodate your request to change information if we believe the change would violate any law or legal requirement or negatively affect the information’s accuracy.
Cookies and Automatic Data Collection Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, if you disable or refuse cookies, please note that some parts of these websites may become inaccessible or not function properly.
U.S. State Privacy Rights. In certain states, you may have the right to:

Right to Know. Request access to your personal data/information which allows you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Right to Correct. Request a correction of the personal data/information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Right to Delete. Request erasure of your personal data/information. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Right to Data Portability. Request the transfer of your personal data/information to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Right to Opt-Out. Request to opt-out from the processing of personal information for the following purposes: (i) sale of personal data/information; (ii) sharing of personal data for targeted advertising/cross-context behavioral advertising; or (iii) profiling in furtherance of decisions that with have a significant legal effect on you.

Exercising Your US State Privacy Rights.

To exercise your right to know, right to obtain a copy, or right to delete your personal information as described above, please submit your request to us by contacting us at: cody@cowboycody.com or 513-935-1131.

Before fulfilling your request, we take steps to verify that you are who you say you are or you have the authority to act on someone else’s behalf. Therefore, upon receipt of your request, we may request additional information that we need to verify you and, if you are submitting a request on behalf of someone else, to verify that you are permitted to act on that person’s behalf.

When we contact you to request verification information, please respond and provide the information that we have requested. Depending on the nature of your request, we will verify your identity to either a reasonable or high degree of certainty. This may mean that we need to match two or three pieces of information that we hold about you with information that you provide to us.

In addition to providing the information we need to verify you or your authority, you must provide us with enough information so that we can understand, evaluate, and respond to your request. We cannot respond to your request or provide you with personal information if we cannot confirm the personal information relates to you.

We will only use personal data/information provided in a verifiable consumer request to verify your identity or authority to make the request and to locate relevant information. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and to understand, evaluate, and respond to your request.

We cannot delete personal information in those situations where our retention is required for our own internal business purposes or otherwise permitted by applicable laws (such as fraud prevention or legal compliance). In these situations, we will retain your information in accordance with our records retention program and securely delete it at the end of the retention period.

We will attempt to respond to your privacy request within forty-five (45) days of receipt. If we require an additional forty-five (45) days to respond to your request, we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. When you request a copy of your personal information, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity easily.

We do not charge a fee to process or respond to your privacy request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide a cost estimate before completing your request.

If we deny your privacy request, you have the right to appeal the denial of the request. You may appeal your request by emailing us at cody@cowboycody.com explaining why the denial of the request should be reconsidered. We will provide a response no later than sixty (60) days after receipt of the appeal informing the consumer in writing if any action was taken or was not taken in response to the appeal and the reasons for the decisions.

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International Transfers

We are a company based in the United States and our Services are provided to individuals residing in the United States and elsewhere. If you are using our website from outside the United States, you should be aware that the information collected on this website may be stored and processed in the United States, or any other country in which Cowboy Cody’s, or its affiliates or service providers maintain facilities, including hosting services or servers. By providing your information to our website or Services, you are consenting to the transfer of your information (including placing cookies) outside of your country in accordance with this Privacy Policy. You are also consenting to the application of United States law in all matters concerning our website and Services.

Data Security

The security of your personal data/information is very important to us. We use physical, electronic, and administrative safeguards designed to protect your personal data from loss, misuse and unauthorized access, use, alteration, or disclosure. We will only retain your personal data for as long as reasonably necessary to fulfill the purpose of collecting it. We also require our service providers and business partners to whom we disclose the information to do the same.

We will continue to improve our physical, electronic, and administrative safeguards. However, the Internet environment is not 100% secure, and we cannot guarantee that information we collect will never be accessed in an unauthorized way.

Changes To This Privacy Policy

Changes to this Privacy Policy will be posted on this site, along with information on any material changes. The Company reserves the right to update or modify this Privacy Policy at any time and without prior notice. If the changes made to our Privacy Policy are substantial, we will contact you before the changes take place.

Contact Us

If you have any questions about this Privacy Policy or our use of your personal data, please contact us:

By email: cody@cowboycody.com

By phone: 513-935-1131

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EN21458.Public-21458 4894-2937-7941v1

‍Business Hours:
8am-4pm, M-F

Contact:
cody@cowboycody.com
(513) 935-1131

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